FAQs

You may discover the new collection on our homepage.

On the JEWELLERY page, you can apply filters on the color, price, collection, product type and style.

You can also go to the COLLECTIONS page to see the products in their universe.

Go to the INSPIRATIONS page to discover the products worn by our favorite APM girls. When you have chosen the pieces you would like to purchase, select your size (if needed) and quantity, and add to cart.

Click on the icon on the top right-hand corner, and click on "Create Account" with your email address

In case you change your mind, you can cancel your order within 15 min. After those 15 minutes, we cannot guarantee the cancellation of your order.

All items are shipped in APM Monaco signature packaging.

Yes, the APM outer packaging is biodegradable.

APM Monaco products available for purchase online include necklaces, rings, bracelets, earrings, anklets, tote bags, pouches and jewelry boxes.

There are different types of earrings:
- The single or mono earring: it is sold as 1 unit et doesn't come as a pair. If you want to create a pair, order this earring in 2 quantities or mix it with another APM mono earring.
- The ear cuff or sliding earring: it does not require your ear to be pierced, you can adjust it on your ear.
- The asymmetric earrings: the 2 earrings creating the pair don't have the same design.
- The hoop earring: these earrings are in a hoop design
- The ear jacket earring: it is composed by 2 parts. The underlobe part can be placed behind your lobe while being visible, or it can be removed to wear the other part alone, as a stud.

Our products are made of 925 silver. Some of our products are made with APM Alloy, which is made of 95% recycled raw material and 18K rose gold or yellow gold plated (3 microns). It is anti-tarnishing and anti-allergenic.

Stones used are zirconia, spinel, synthetic ruby, amethyst, tourmaline, apatite, nacre and fresh water pearls. Components vary from one product to another.

None of our products contain nickel or other unsuitable materials.

Our company is ISO 9001-2000 certified.

Our jewels are carefully handcrafted by our experienced teams in our own factories.
All of our stones are hand-set using high jewelry techniques.
The surface treatments used allow our jewels to be guaranteed for 2 years whatever their use is.
However, shocks, abrasive products and inappropriate use can alter the quality of the jewel faster.

Our jewels are carefully handcrafted by our experienced teams in our own factories.
All of our stones are hand-set using high jewelry techniques.
The surface treatments used allow our jewels to be guaranteed for 2 years whatever their use is.
However, shocks, abrasive products and inappropriate use can alter the quality of the jewel faster.
Outside of these years of warranty, we offer repair services for 20€.

Yes. All items are elegantly wrapped in APM Monaco signature packaging. This packaging includes an outside box in APM Blue color with a handle, an inside box with a knot, a pouch to store the jewelry and a jewelry cloth to clean your jewelry.

To evoke a sense of refined elegance and leave a lasting impression with every unboxing, each package is delicately perfumed with our signature “Mia” perfume. This bespoke fragrance, exclusively crafted for APM Monaco, is subtly infused into our packaging to elevate the gifting experience.

Yes. Select the option "I would like to remove the price from the invoice" at checkout to ensure your gift arrives without any price details.

Yes. At checkout, you can choose to include a personalized message, which will be printed on a card and placed inside the package. Prefer to handwrite your own note? A blank card option is also available.

Each piece is elegantly wrapped in our signature APM Monaco packaging, ready to impress.

Our packaging is infused with “Mia,” a bespoke fragrance crafted exclusively for APM Monaco. This delicate scent adds a refined and memorable touch to every unboxing experience.

Lab-Grown diamonds, also known as synthetic diamonds, are diamonds produced in a controlled laboratory environment rather than being mined from the earth. These diamonds are created using advanced techniques that simulate the natural process of diamond formation. They possess the same chemical, physical, and optical properties as natural diamonds. They represent an ethical and sustainable alternative to traditionally mined diamonds.

Yes, lab-grown diamonds offer quality and clarity like natural diamonds. They are subject to strict standards of quality and purity, ensuring remarkable beauty and brilliance. It's important to note that lab-grown and natural diamonds are certified by the same laboratories according to the same criteria, ensuring equivalent quality and authenticity.

Lab-grown diamonds are extremely durable, just like natural diamonds. Their chemical composition and crystalline structure make them resistant to scratches and everyday wear, ensuring long-term beauty.

Choosing lab-grown diamonds helps reduce the environmental impact of mining, which can be destructive to ecosystems. Additionally, lab-grown manufacturing requires less energy and water than mining, making it a more sustainable option.

Lab-grown diamonds are physically identical to naturally formed diamonds, and both types of diamonds exhibit very similar optical characteristics.

Lab-grown diamonds are made through a synthesis process that replicates the natural conditions of diamond formation but in a controlled laboratory environment.

The "4 Cs" are the criteria used to evaluate the quality and value of a diamond. They are as follows:

• Carat: Carat is the unit of weight used for diamonds. One carat equals 0.2 grams. The heavier a diamond, the more valuable it is.
• Clarity: The clarity of a diamond refers to the absence or presence of internal and external inclusions or imperfections. Diamonds without visible inclusions are the rarest and most valuable.
• Color: Diamond color ranges from colorless to yellow or brown. Colorless diamonds are most sought after, while colored diamonds are evaluated based on hue depth.
• Cut: Cut refers to how a diamond is shaped and faceted. A precise and symmetrical cut maximizes the reflection of light, giving the diamond its characteristic sparkle and brilliance. Well-cut diamonds are the most prized.

18-carat gold is an alloy of gold composed of 75% pure gold and 25% other metals such as copper, silver, or palladium. This composition gives 18-carat gold increased strength compared to pure gold while maintaining a beautiful shine and characteristic gold color.

apm.mc accepts the following types of payment for online purchases: Amex, Visa, Maestro, Union Pay, Mastercard, Paypal, Diners Club,Google Pay,ShopPay, Alma (payment in multiple instalments), and Apple Pay only on mobile.
When selecting PayPal as a method of payment at checkout, you will be directed to the PayPal website to "Log In" and review the amount shown before clicking "Pay Now". Once this transaction is complete, you will then be redirected to apm.mc.

Our customers' privacy is of the utmost importance to us.
All submitted personal and payment information are encrypted for your security.

A security code is made of 3 or 4 digits. This code is used to secure sales transactions made online. For American Express credit cards: the 4-digit code is printed on the front of your card, to the right of your main credit card number. For all other credit cards (Visa, Mastercard, Discover…): the 3-digit code is printed on the back of your credit card, in the signature box.

All the prices displayed online on apm.mc are tax inclusive.

We are using FedEx and DHL to deliver orders. Order are delivered from Monday to Saturday.

APM Monaco ships to United Kingdom.

If you wish to be delivers in France, visit our French website.
If you wish to be delivers in US, visit our US website.
If you wish to be delivers in the rest of the world, visit our International website.

If you wish to deliver products in Mainland China, please visit our official Mainland China website apm-monaco.cn to place your order.

The delivery time frame depends on the product ordered.
For regular products:
You will receive your order within 5 to 7 business days.

For personalized bangles:
You will receive your order within 3 weeks.

Free shipping for every order above £80.

Standard shipping fee: £5.

We do offer free shipping for every order above £80.

The security of the order delivery is one of our priorities.
All APM Monaco online purchases require a signature upon delivery.
All orders are delivered from Monday to Saturday by FedEx or DHL.
If you are unavailable to sign for your package, the messenger will make a total of three delivery attempts on three consecutive business days.
If you are still unavailable to sign for your package, the package will be temporarily hold at a local FedEx or DHL station near you.

APM Monaco will send you an email including the tracking number when your order is dispatched.
You can use this number to track your order on the website of FedEx (www.fedex.com) or DHL (www.dhl.com).
If you log in online to your APM Monaco Account, you may also follow your delivery by selecting My Account, and click on My Orders.

If you order has not been dispatched yet, we will be able to modify your delivery address.
Unfortunately, once your order has been dispatched, we cannot modify your delivery address.
You will need to contact FedEx or DHL directly in your country.
Please note that FedEx may charge a fee for a change of address within the same country once an order is dispatched.
FedEx will not accept any change of address in a different country.
APM Monaco will not be responsible for any extra shipping charges related to changing your delivery address.

The Click and Collect service allows you to collect in a boutique an order placed on our website. By choosing this option when finalising your online order, your order will be available within 4 hours and you can be sure not to miss delivery!

Click & Collect is free with no minimum purchase.

If a product is available via Click & Collect, the mention “in-store collection available” appears before the product description, with the nearest store. By clicking on “check availability in other boutiques” you'll find a list of stores where the product is available for collection.

To benefit from the Click & Collect service, simply select the “Pick up in store” option after validating your basket, when choosing your delivery method. Then choose the store where you would like to collect your order.

Once your order has been placed, you will receive an email confirming that it will be prepared in the boutique.

You will then receive an email confirming that your order is ready for pick up in the boutique.

Present your confirmation email at the boutique to collect your order.

Your jewellery will be ready in the boutique within 4 hours of order confirmation.

Orders placed on Sundays or public holidays will be subject to an additional delay. An additional 1 working day must be added to the initial lead time for your Click & Collect order to be ready in the selected boutique.

Returning an item couldn't be easier!
Products purchased on apm.mc may be exchanged or returned online or to one of our APM Monaco boutiques, up to 30 days* from the delivery date.
*For any order placed between Nov 22 - Dec 25, 2025, the exchange and return policy is extended until Jan 31, 2026

We will accept products unworn, unused and undamaged, and accompanied by the original APM Monaco packaging and tag. Personalized jewels cannot be exchanged or refunded.

Please note that shipping and bank handling fees from your original order will not be refunded.

Exchange is free of charge. For return, shipping fee will be deducted from your refund.

*Please note that product purchased in boutique can only be exchanged, not refunded.

- Visit our Returns and Exchanges page
- Enter your order number and email address
- Follow the instructions and select the products you wish to return
- Once your request has been approved, you will receive a confirmation email with shipping instructions.

To find the store nearest you, go to the store locator page.

Present your confirmation e-mail in the boutique to exchange or return your jewelry. We will accept products unworn, unused and undamaged, and accompanied by the original APM Monaco packaging and tag. Personalized products cannot be returned or exchanged.

We will accept products unworn, unused and undamaged, and accompanied by the original APM Monaco packaging and tag.

The following products cannot be returned::
- Customized jewelry
- Gift cards
- Accessories

If the product you received is faulty, please complete the exchange or refund request online using the return reason “faulty”. We will issue complimentary exchange or return.

We allow size exchanges as well as exchanges for another product. Once your request has been approved and your return received, we will ship your exchange.

Below are the different refund options:
- Refund according to original payment method
- Refund in the form of a gift card

Shipping instructions will be emailed to you as soon as your request is approved.

Once your returned product has been received and inspected, you will be notified by email. The refund request will be processed within 10 business days after reception of the product.

Each ring product page includes a size guide.

Each phalanx ring product page includes a size guide.

Most of our necklaces have an adjustable length, between 42 cm and 65 cm.

Most of our bracelets have an adjustable length, between 16 cm and 21 cm. For more information, visit our Size guide page.

Customized Bangles

Our customized bangles come in 3 sizes: S, M and L. You may refer to the conversion table when you select your size to determine which size is the right one for you.

Our anklets come in 2 sizes: S & M. You may refer to the conversion table to determine which size is right one for you.

APM Monaco offers 2 years warranty on presentation of an e-invoice or an original invoice from an official retailer.

Warranty covers clasps, loss of stones or pearls, and color fading on yellow, pink, gray, or black products. Warranty does not cover natural aging of the jewelry, damage caused by improper use, complete or partial loss of the jewelry, or any bags and accessories.

Please contact us if you need more details.

If your product is not under warranty anymore, we still offer repair services for £18. The out-of-warranty repairs include the repair, the verification of the stones setting, the weld control, the polishing, the surface treatment that will restore your jewel to its original appearance, as well as a new 6-month warranty.

To repair an APM Monaco jewel, bring it to an APM boutique or contact us. To locate the closest boutique, please visit our store locator.

Yes, we offer complimentary cleaning services which are done with an ultrasonic machine. To locate the closest boutique, please visit our store locator. If you don't have any boutique close to you, please contact us.

Since 1982, APM Monaco jewelry is unique and our designs are authentic.
We respect all social and ecological standards.
Each jewel is handcrafted in our factories, in a traditional way and, above all, with the techniques of fine jewelry.
We use only high quality materials.
In order to guarantee the authenticity of APM Monaco jewelry, we advise you to buy online at www.apm.mc, Tmall, JD or in one of our boutiques.
If you have a doubt regarding the authenticity of your products, you can contact us.

You can personalize your jewel with letters and symbols of your choice. Visit our PERSONALIZED JEWELS page and unleash your creativity!

Depending on the size of your jewel. Visit our PERSONALIZED JEWELS page and unleash your creativity!

For all other personalized jewels:

You will receive your order within 3 weeks.

The personalized jewels cannot be modified, returned or exchanged.

The Wonderland Program was created to "enjoy now, protect our future".
APM Monaco aims to establishing a connection with customer based on trust, quality and longevity:
- Enjoy a 2-year worldwide warranty
- Enjoy a lifetime repair (£18 beyond warranty)
- Enjoy a lifetime professional cleaning in APM boutique
- Recycle your preloved APM jewellery and enjoy a credit towards your next purchase.

All APM Monaco boutiques provide a lifetime professional cleaning.

Enjoy a 2-year worldwide warranty and lifetime repair services.
Beyond the initial 2-years warranty, APM will repair your jewelry to its original appearance for £18.

Return your jewellery to us, it will be recycled and created into a new piece.
15% of the original value of your returned jewels will be deducted from your next purchase.
A maximum of 15% per purchase can be covered by the reward you received from your returned jewellery.

No, you can only recycle APM Monaco jewellery.

Yes, the Wonderland Program is free of charge.

To enter into the Wonderland Program, you simply need to be an APM client.
Check your profile to see your purchase history, the warranty of your jewellery and to recycle your pieces.

There is no specific condtion for your jewellery to be return for recycling.

You can return your jewellery for recycling in any APM Monaco boutique.
To locate a store near you, please visit our store locator.

No, you can only use your credit to buy jewellery in one of our boutiques.

Our Dedicated Advisors are available 24/7 to assist you through different channels.

EMAIL To reach one of our Dedicated Advisors, you can send an email to customercare@apm.mc

LIVE CHAT Click Live Chat to chat with one of our Dedicated Advisors. This will open our Chat Live window.

WHATSAPP Customer Care, Return & Exchange, QuestionsUnfortunately, we do not support calls through WhatsApp at this time.+33 7 57 90 33 93 (Whatsapp Only)

WECHAT Scan the QR code to chat with one of our Dedicated Advisors.

Enquiries about digital collaborations 

For digital collaborations, please send an email to collaborations@apm.mc

Enquiries about job opportunities

If you would like to join APM Monaco, please contact us at customercare@apm.mc. Follow our LinkedIn account to discover new opportunities. 

You can redeem the Gift Card code received by email during the checkout process on apm.mc.

Gift cards can be used as many times as desired until the balance runs out. If you purchase goods in excess of the value of the e-Gift card, you can pay the extra amount using another payment method.

You can only use one gift card per purchase. However, you can combine it with a discount code and other payment methods offered at checkout.

No, the gift card is an E-gift card that can only be used on our website apm.mc.

The Gift Card is valid for 1 year, starting from the date of purchase.

Yes, you can use your gift card more than once provided there is still a balance remaining.

APM Monaco cannot be held responsible for the loss or deletion of your Gift Card’s code.

Jewelry purchased with gift card can be exchanged but not refunded.

Please note that the Gift Card cannot be returned or exchanged. However, items purchased via the Gift Card can be exchanged only.

You cannot check your gift card balance, please contact our customer care to know it.

Yes, the gift card can be used to purchase personalized jewelry.

APM Monaco S.A.M. (APM SAM)[1] is committed as a matter of its organizational policy and commercial operations to website accessibility for all users of this website, including all users with disabilities. In particular, APM SAM has committed as an integral component of its ongoing website development process and policies to conformance with generally recognized and accepted guidelines and/or standards for website accessibility (the “Standards”), which are currently at least the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 at Levels A and AA (“WCAG”).
While these Standards may change and/or evolve over time, it has been and continues to be APM SAM’s express policy, which will be implemented with the additional guidance of a third-party accessibility expert, to devote its resources to continually enhance the design and features of this website so as not to discriminate against or deny access to any disabled users of the website.
As part of its policy and ongoing commitment to website accessibility, APM SAM is making available this accessibility statement and the dedicated accessibility email address below in order to address any accessibility issues that individual users of this website may encounter and for which they seek a reasonable accommodation or auxiliary aid.

Read APM Monaco website accessibility Policy.

[1] APM SAM is a Monegasque public limited company (societe anonyme) separately organized and existing under the laws of the Principality of Monaco.

APM SAM is taking the following measures to ensure accessibility of this website:Include accessibility as a requirement for all web content consistent with current Standards. Assign clear accessibility goals and responsibilities.
Ensure content authors have accessibility knowledge and skills.
Include accessibility as part of our mission.
Include accessibility throughout our internal policies.
Usability test for participants with disabilities.

If you have a disability and believe that the format of any material on this website interferes with your ability to access the information, please contact our dedicated accessibility email address: accessibility@apm.mc.

To enable us to respond in a manner most helpful to you, please notify us in the first instance by emailing the following information to accessibility@apm.mc :
- the nature of the accessibility problem you experienced,
- the web address (URL) of the requested material you tried to access,
- your preferred format in which you want to receive the material (electronic format (ASCII, etc.), standard print, large print, etc.), and
- your contact information so that we can work with you to address any accessibility issues you may have experienced.In particular, if you have difficulty accessing information on this site, particularly if using assistive technology, including screen readers, eye tracking devices, or voice recognition software, please contact us.
We'll get back to you as soon as we can in order to address the requests and to provide the information you're seeking.

APM Monaco offers pricing in over 20 currencies to provide a seamless shopping experience for our global customers. All prices displayed on our website are based on APM Monaco’s fixed exchange rate, ensuring consistency across regions and alignment with our boutique pricing worldwide. We are proud to maintain a fair and transparent pricing policy, offering the best price-quality ratio without seasonal discounts or promotional pricing. Our prices are carefully researched and standardized to reflect the value and craftsmanship of our jewelry throughout the year. For added convenience, customers can easily select their preferred currency and language of our website and apps.